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Help & support

Looking for help with your Gigaclear broadband, home phone or account? Just click on the box that best fits your query. If you can't find what you're looking for, help is a call or a chat away.

Setting up broadband and WiFi

Linksys routers eero routers

Service issues

Check for reported faults in your area Check your broadband speed

Your broadband installation

Installation to your property Installation FAQs Availability in your area

Setting up Home phone

Home Phone Set-up Guide Home phone FAQ

Home phone troubleshooting

Home Phone Pinhole Reset Guide Home Phone Reboot Guide

Your Gigaclear account

Make a payment Account FAQs Make a complaint Repairs and replacements Moving home form Understanding your bill

Vulnerable Customers

Vulnerable Customer Policy Battery Back Up Unit Guide

Can't find what you're looking for? Just give us a call.