Our most Frequently Asked Questions

We have compiled some of our most Frequently Asked Questions below, 
in easy-to-use sections. From general enquiries to details on how to get 
the best out of your ultrafast full fibre broadband connection, just click 
the appropriate tab for helpful hints and advice. 


If you're an existing customer and can't find the answer you're looking for below, head to My Account for more information.

Please note - existing customers can find more FAQs on their My Account area - see the link at the top of the page.

When will I be able to get ultrafast full fibre broadband from Gigaclear?
How do I arrange an in-home installation?
Where will I find details of any planned roadworks and closures?
How long will it take you to roll out the installation of a new network?
I live just outside the network installation area. Can I still get connected?
What could cause the network installation dates to change?
When will my connection point be ready for service?
How long will the road in my community be closed for?
What Parental Controls do you offer?
What is a Mesh WiFi System?
I am moving home, how do I let you know?
How can I get user manuals for my router?
How do I cancel my contract?