Full fibre broadband from only £19/mth

One Touch Switch now available

Home Phone FAQs

Have a question about our Home Phone service? Check our most common questions and answers below.

How is Gigaclear Home Phone different from a traditional landline?

Do I need an existing phone number before moving to Gigaclear?

How do I access the voicemail service?

Do I need to purchase a particular type of phone handset to use the Gigaclear Home Phone service?

Where can I get full details of in-plan and out of plan call costs?

When does billing for the Home Phone service commence?

What if I use telehealth devices or residential alarm systems which rely on my existing copper-based landline?

Will I be able to use my phone during a power cut?

Will I be able to use Home Phone if I experience an internet outage?

Can I purchase Gigaclear Home Phone without an inclusive call package?

Will I still be able to use phone handsets which are plugged into the BT phone sockets around my home?

I currently pay for my phone number to be listed in the BT Phone Book. Will this continue if I transfer my number to Gigaclear Home Phone?

Can I call local numbers without dialling the area code when using Gigaclear Home Phone?

Can I keep my telephone number?

Can I use my old number while it is being transferred to Gigaclear

Transferring your old number as an existing Gigaclear Broadband customer

Can I take my Gigaclear number with me if I move to a phone service from another provider?