Privacy Policy
Gigaclear is committed to protecting your personal data and privacy. This policy tells you what data we collect, how we process it, how we protect it, and what rights you have.
Updated November 2024
In this policy
Our data protection principles
We collect and process your data in several ways. Generally, this is to provide you with the product or service you need or have asked for and to operate our communications network.
Types of information we collect
Information you give us
Information we may collect about you on our website
Information we may collect about you from emails
Information we may collect about you from social media
Information we receive from other sources
Communications data
Information collected by third parties
This section explains how we will use your information and the legal basis we rely on to allow us to do that. We use information held about you in the following ways:
Information you give to us
How we use your information
You have the following rights in relation to your information that we collect and process.
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
You can exercise any of your rights by using the online forms here.
Once we’ve reviewed your request, we’ll let you know when you can expect to hear from us. We normally take up to one month to complete it, but it could take longer (up to two months) if it’s complicated or you send us a lot of requests at once.
For more information or to exercise these rights, please contact us at DPO@gigaclear.com.
Want your bill information?
How do we share information?
How do we protect your personal information
We will only keep your data for as long as necessary, depending on the purpose for which we collected it. We’ll apply following guidelines:
Data Type | How long do we keep it? |
Your general account details, including information contained in our customer profile, contact details and purchase history | 6 years from the date on which your account is closed. |
Financial and payment information, including the information you provide to carry out credit and affordability checks (if applicable) | 6 years from the date your account has been closed. |
Customer service records, including calls to our call centres and online chats | Up to 6 years from the date of the interaction, depending on the purpose of the interaction. |
Marketing preferences, including contact details. | Up to 6 years from the date your account is closed or, if you’re not a customer, from the date we collected your personal details. |
Details relating to any dispute | 6 years from the date on which the case was closed. |
SMS content and data relating to calls | 7 days from when the SMS is sent (longer if scams or malware are identified and up to 12 months after the call. |
At the end of that period, we will either delete the information entirely or anonymise it for statistical analysis and business planning. And sometimes, we’ll keep it for longer if we need to, for example, if we’re required to retain data to comply with our legal obligations to deal with legal claims.
If you have a Network Access Agreement with us, we need to keep details of our agreement as long as the equipment remains installed in your property. We also keep contact details for you in case we need to access your property for repairs or maintenance. Please help us keep that information accurate and up to date. If you sell your property, please inform the new owner about our agreement (as it will apply to them) and ask them to contact us to give us their contact details.
Gigaclear contact
How to make a complaint
What cookies do we use?
We will regularly review and update this policy. Any changes we make will be posted on this page and, where appropriate, emailed to you. Please check back frequently to see any updates or changes to our privacy policy.
Previous changes
We have provided an explanation of how our technical terms are commonly understood.