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Account FAQs

<h6 class="richtext_h6_burgundy" style="text-align:center;">Have a question about your Account? Check our most common questions and answers below.</h6>

For residential customers - You have the right to cancel your contract within 14 days from the day after you receive your Order Confirmation. This is known as the "cooling-off period". If you cancel your contract during the cooling-off period and you have requested a service to begin during the cooling-off period, then you must pay us an amount which is proportionate to the services provided up to the point when you cancelled your order. You will not receive a refund for any one-off fees for activation if you cancel a service after activation. 
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If you have requested installation of our services to take place during the cooling-off period we will not be able to refund the installation charge if an installation charge was applicable to you, because we will have incurred costs which we cannot recover. To complete your cancellation you may be asked to complete a cancellation form which can be found <a href="https://gc-strapi-production.s3.eu-west-2.amazonaws.com/Gigaclear_Cancellation_Form_Final_pdf_1_5046868a19.pdf">here</a>.

How do I cancel my contract?

If you are moving home please complete our <a href="https://gc-strapi-production.s3.eu-west-2.amazonaws.com/Home_Movers_Form_23_b2c6773202.pdf?updated_at=2023-03-09T18:11:49.310Z">Moving House form</a> and send it back to our Customer Loyalty team at  <a href="mailto: 
customerloyalty@gigaclear.com">customerloyalty@gigaclear.com</a> with a copy of the relevant documents. For more info please call them on 01865 968 646.

I'm moving home, how do I let you know?

If you need to amend or reinstate your Direct Debit, please download a <a href="https://gc-strapi-production.s3.eu-west-2.amazonaws.com/Gigaclear_DD_Mandate_7e2ea22ad5.pdf?updated_at=2022-09-01T09:55:08.768Z">new direct debit form</a>. Please quote your customer reference number when sending the completed form to <a href="mailto: billing@gigaclear.com">billing@gigaclear.com</a>. We will then update our records as soon as possible.

Account FAQs

Have a question about your Account? Check our most common questions and answers below.

How do I cancel my contract?

I'm moving home, how do I let you know?

How do I update my Direct Debit details?