Complaints Code

 We want to deliver customer delight first time, every time.

If we haven’t, this guide will explain how to make a complaint and how we will work with you to put things right.

Sometimes you might need to contact us for everyday account and service queries. Below are some useful contacts for our teams who are happy to help you! 

All teams can be reached on 01865 591 131

For the most recent opening hours please visit

You can download our most recent & published complaints code of practice below. This explains what we will do and when, as well as what information we will require from you.