The ‘In contract offer’ is available to new customers who have up to 12 months remaining on their broadband contract with their existing broadband provider.

Once we have validated your current broadband contract end date and your Gigaclear Broadband Service has been activated, you will receive your broadband service free of charge* while you are in the minimum term period with your existing broadband provider. You will begin to pay for your Gigaclear broadband the day after your existing broadband providers contract end date.

*Please note that you will still be charged for any additional services, e.g. Home Phone and Smart WiFi.

Failure to provide proof of your contract end date in time or providing inadequate proof will mean that you will be charged for the new Gigaclear Broadband Service from activation.

To avoid being billed by two broadband providers, we recommend that you cancel your service with your existing broadband provider. However, please be aware that a notice period and early termination fees may apply so check with your existing broadband provider.

You need to provide proof of the existing contract end date to us by email within seven (7) days from the date of receiving your order confirmation. We accept any of the following:

1. A copy of your current broadband contract that shows the contract end date and/or the start date and contract term. All broadband contracts will contain the necessary information and will have been emailed to you when you ordered or renewed your service.

2. A screenshot from your current provider’s app or online account that explicitly states your contract end date, ensuring that your name or customer number is displayed, together with your latest bill.

3. Written evidence from your broadband provider that confirms your contract end date.

If you're in a contract with BT, EE, Virgin or Sky, use our handy guides to quickly find your contract end date: