How to find your contract end-date with BT
Mobile App
1. Login to the Mobile App
2. Select "Your products"
3. Select "Broadband"
4. Your contract end date will be displayed
Email a screenshot to us (ensuring it displays your name or account number) with a copy of your latest bill.
Browser
1. Login
2. Click “Your products”
3. Click “Manage” under “Broadband”
4. Click “See your contract length” under Your contract details
Email a screenshot to us (ensuring it displays your name or account number) with a copy of your latest bill.
Phone
You can also talk to BT directly to request written confirmation of your contract end date. Call the Accounts and Billing department on 0330 1234 150. You can also quick-dial 150 from a BT mobile.
Chat
Visit the BT help page and click the "Message now" option on the right of the screen. If you can't see live chat, try disabling any browser extensions which block adverts or trackers, as these may prevent the chat option from appearing.
You'll need your security details for verification purposes for live chat in the same way you would if calling customer services.