Price Match Terms & Conditions
Price Match is applicable on marked products only between the offer dates of 1st – 30th September 2025 and on date of purchase only. When making a claim, you must be able to demonstrate that the Competitor Service is available at a lower price on the competitor’s website, and that it is available for you to order to be installed and supplied to your home. To apply, you must call our Telesales Team who will verify the qualifying Competitor Service and apply the price match. The Competitor Service must be an identical product, for the entire product offering, publicly advertised online by a competitor and available to purchase to your property. Identical criteria includes: average upload/download speed, Smart WiFi where applicable, contract length and exclusive of bundle discounts. We do not match exclusive discounts including but not limited to staff, student, friends and family discount. We reserve the right to refuse a price match where we suspect fraud.
Terms and Conditions
1. This offer is open to new customers of Gigaclear Residential Broadband service who, at the time they report their price match claim to us (see below), are in the process of ordering that new service with us.
2. To apply for a Price Match, you’ll need to report the competitor offer/price match claim to us at the time you are ordering your Gigaclear service by calling our telesales on 0370 224 8912.
3. When you call us, we will verify the competitor’s offer on our competitor’s website and, if we (in our sole discretion) decide that it meets the requirements of this Price Match Offer, we’ll match their price.
4. The Price Match Offer is only applicable on the marked Gigaclear Residential Broadband services (the “Eligible Services”) available between the offer dates of 1st – 30th September 2025 inclusive. The Eligible Services are based on an 18-month minimum commitment as follows:
a. 300Mbps service £19 per month
b. 400Mbps service including Smart WiFi £22 per month
c. 500Mbps service including Smart WiFi £24 per month
d. 900Mbps service including Smart WiFi £49 per month
5. The price of the competitor’s full fibre broadband service you report to us (the “Competitor Service”) must be publicly available to all new residential customers of the competitor and the competitor’s full fibre broadband service must, at the time of your report, be available to order (so they can install and supply) at your home.
6. The Competitor Service must provide the same median download and upload speeds, achievable by 50% or more of the competitor’s users on a wired connection at peak time, as those for our Eligible Service.
7. The price for the Competitor Service must be lower than that for our Eligible Services, when taking into account monthly charges for broadband, additional mesh WiFi charges, as well as any installation, activation, set-up or other similar fees (over the same minimum commitment period).
8. The Competitor Service must have the same commitment period (18-months) and we’ll compare the prices of the Competitor Service and our Eligible Service over the duration of the minimum commitment period for our Eligible Services.
9. Exclusions: Our Price Match Offer does not apply to:
a. any Competitor Services that offer different broadband speeds to that of our Eligible Services; or
b. any ancillary add-on products/services not included within our or the competitor’s monthly package charges; or
c. exclusive discounts offered by our competitor’s including, but not limited to, staff, student, friends and family discount; or
d. where our competitor’s price is part of a special promotion, bonus or free offer.
10. We reserve the right to:
a. terminate, suspend, cancel or amend this Price Match Offer at any time without giving prior notice. Any changes to the Price Match Offer will be published on Gigaclear’s website (www.gigaclear.com); and
b. withdraw the Price Match Offer from anyone in breach of a contract they have with Gigaclear and/or where Gigaclear reasonably suspects fraudulent activity.