Hurry, 400 Mbps + Smart WiFi Mesh for £22 p/m ends soon. Switch online today!

<blockquote><h1 class="richtext_large_black">Sorry! The page you're looking for is not here<br><br>&nbsp;</h1></blockquote>

Icon_Rocket.svg

Trustpilot Micro 1.png

Switch_icon_orange.png.png

Exclusive offer for your business estate!

Rocket icon-orange 1.png

cookie-1

cookie-2

onetrust

livechat

Google Tag Manager

Optimizely

<link rel="preconnect" href="https://dev.visualwebsiteoptimizer.com" />
<script type='text/javascript' id='vwoCode'>
window._vwo_code ||
(function () {
var w=window,
d=document;
var account_id=1153331,
version=2.2,
settings_tolerance=2000,
hide_element='body',
hide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important';
/* DO NOT EDIT BELOW THIS LINE */
if(f=!1,v=d.querySelector('#vwoCode'),cc={},-1<d.URL.indexOf('__vwo_disable__')||w._vwo_code)return;try{var e=JSON.parse(localStorage.getItem('_vwo_'+account_id+'_config'));cc=e&&'object'==typeof e?e:{}}catch(e){}function r(t){try{return decodeURIComponent(t)}catch(e){return t}}var s=function(){var e={combination:[],combinationChoose:[],split:[],exclude:[],uuid:null,consent:null,optOut:null},t=d.cookie||'';if(!t)return e;for(var n,i,o=/(?:^|;\s*)(?:(_vis_opt_exp_(\d+)_combi=([^;]*))|(_vis_opt_exp_(\d+)_combi_choose=([^;]*))|(_vis_opt_exp_(\d+)_split=([^:;]*))|(_vis_opt_exp_(\d+)_exclude=[^;]*)|(_vis_opt_out=([^;]*))|(_vwo_global_opt_out=[^;]*)|(_vwo_uuid=([^;]*))|(_vwo_consent=([^;]*)))/g;null!==(n=o.exec(t));)try{n[1]?e.combination.push({id:n[2],value:r(n[3])}):n[4]?e.combinationChoose.push({id:n[5],value:r(n[6])}):n[7]?e.split.push({id:n[8],value:r(n[9])}):n[10]?e.exclude.push({id:n[11]}):n[12]?e.optOut=r(n[13]):n[14]?e.optOut=!0:n[15]?e.uuid=r(n[16]):n[17]&&(i=r(n[18]),e.consent=i&&3<=i.length?i.substring(0,3):null)}catch(e){}return e}();function i(){var e=function(){if(w.VWO&&Array.isArray(w.VWO))for(var e=0;e<w.VWO.length;e++){var t=w.VWO[e];if(Array.isArray(t)&&('setVisitorId'===t[0]||'setSessionId'===t[0]))return!0}return!1}(),t='a='+account_id+'&u='+encodeURIComponent(w._vis_opt_url||d.URL)+'&vn='+version+'&ph=1'+('undefined'!=typeof platform?'&p='+platform:'')+'&st='+w.performance.now();e||((n=function(){var e,t=[],n={},i=w.VWO&&w.VWO.appliedCampaigns||{};for(e in i){var o=i[e]&&i[e].v;o&&(t.push(e+'-'+o+'-1'),n[e]=!0)}if(s&&s.combination)for(var r=0;r<s.combination.length;r++){var a=s.combination[r];n[a.id]||t.push(a.id+'-'+a.value)}return t.join('|')}())&&(t+='&c='+n),(n=function(){var e=[],t={};if(s&&s.combinationChoose)for(var n=0;n<s.combinationChoose.length;n++){var i=s.combinationChoose[n];e.push(i.id+'-'+i.value),t[i.id]=!0}if(s&&s.split)for(var o=0;o<s.split.length;o++)t[(i=s.split[o]).id]||e.push(i.id+'-'+i.value);return e.join('|')}())&&(t+='&cc='+n),(n=function(){var e={},t=[];if(w.VWO&&Array.isArray(w.VWO))for(var n=0;n<w.VWO.length;n++){var i=w.VWO[n];if(Array.isArray(i)&&'setVariation'===i[0]&&i[1]&&Array.isArray(i[1]))for(var o=0;o<i[1].length;o++){var r,a=i[1][o];a&&'object'==typeof a&&(r=a.e,a=a.v,r&&a&&(e[r]=a))}}for(r in e)t.push(r+'-'+e[r]);return t.join('|')}())&&(t+='&sv='+n)),s&&s.optOut&&(t+='&o='+s.optOut);var n=function(){var e=[],t={};if(s&&s.exclude)for(var n=0;n<s.exclude.length;n++){var i=s.exclude[n];t[i.id]||(e.push(i.id),t[i.id]=!0)}return e.join('|')}();return n&&(t+='&e='+n),s&&s.uuid&&(t+='&id='+s.uuid),s&&s.consent&&(t+='&consent='+s.consent),w.name&&-1<w.name.indexOf('_vis_preview')&&(t+='&pM=true'),w.VWO&&w.VWO.ed&&(t+='&ed='+w.VWO.ed),t}code={nonce:v&&v.nonce,library_tolerance:function(){return'undefined'!=typeof library_tolerance?library_tolerance:void 0},settings_tolerance:function(){return cc.sT||settings_tolerance},hide_element_style:function(){return'{'+(cc.hES||hide_element_style)+'}'},hide_element:function(){return performance.getEntriesByName('first-contentful-paint')[0]?'':'string'==typeof cc.hE?cc.hE:hide_element},getVersion:function(){return version},finish:function(e){var t;f||(f=!0,(t=d.getElementById('_vis_opt_path_hides'))&&t.parentNode.removeChild(t),e&&((new Image).src='https://dev.visualwebsiteoptimizer.com/ee.gif?a='+account_id+e))},finished:function(){return f},addScript:function(e){var t=d.createElement('script');t.type='text/javascript',e.src?t.src=e.src:t.text=e.text,v&&t.setAttribute('nonce',v.nonce),d.getElementsByTagName('head')[0].appendChild(t)},load:function(e,t){t=t||{};var n=new XMLHttpRequest;n.open('GET',e,!0),n.withCredentials=!t.dSC,n.responseType=t.responseType||'text',n.onload=function(){if(t.onloadCb)return t.onloadCb(n,e);200===n.status?w._vwo_code.addScript({text:n.responseText}):w._vwo_code.finish('&e=loading_failure:'+e)},n.onerror=function(){if(t.onerrorCb)return t.onerrorCb(e);w._vwo_code.finish('&e=loading_failure:'+e)},n.send()},init:function(){var e,t=this.settings_tolerance();w._vwo_settings_timer=setTimeout(function(){w._vwo_code.finish()},t),'body'!==this.hide_element()?(n=d.createElement('style'),e=(t=this.hide_element())?t+this.hide_element_style():'',t=d.getElementsByTagName('head')[0],n.setAttribute('id','_vis_opt_path_hides'),v&&n.setAttribute('nonce',v.nonce),n.setAttribute('type','text/css'),n.styleSheet?n.styleSheet.cssText=e:n.appendChild(d.createTextNode(e)),t.appendChild(n)):(n=d.getElementsByTagName('head')[0],(e=d.createElement('div')).style.cssText='z-index: 2147483647 !important;position: fixed !important;left: 0 !important;top: 0 !important;width: 100% !important;height: 100% !important;background: white !important;',e.setAttribute('id','_vis_opt_path_hides'),e.classList.add('_vis_hide_layer'),n.parentNode.insertBefore(e,n.nextSibling));var n='https://dev.visualwebsiteoptimizer.com/j.php?'+i();-1!==w.location.search.indexOf('_vwo_xhr')?this.addScript({src:n}):this.load(n+'&x=true',{l:1})}};w._vwo_code=code;code.init();})();function d(){var e;t._vwo_code&&(e=d.hidingStyle=document.getElementById('_vis_opt_path_hides')||d.hidingStyle,t._vwo_code.finished()||_vwo_code.libExecuted||t.VWO&&VWO.dNR||(document.getElementById('_vis_opt_path_hides')||document.getElementsByTagName('head')[0].appendChild(e),requestAnimationFrame(d)))}var t;t=window,d();
</script>

VWO 

Statsig

Gigaclear_G Icon_Master_RGB_Orange.svg

Gigaclear

We know that price changes are never welcome, but like many other businesses we’re experiencing increased costs. Gigaclear is making a considerable investment in creating and maintaining a full fibre network to bring faster and more reliable broadband to rural areas and small towns often overlooked by others. Costs to operate this network are continuing to rise and occasionally we need to review our pricing to ensure that we can continue to provide fast broadband and reliable service for years to come.

Why are Gigaclear’s prices increasing?

The new prices will take effect on the bill sent in April covering the period of April through to May with dates depending on your billing day.

When will I see the change on my bill?

For customers with short term offers  (6 months or less) on their accounts, any price changes will be delayed until after the completion of the offer.

I have an introductory offer for the first 6 months. Am I still getting the price rise?

CPI means the Consumer Price Index which is published by the Office for National Statistics and is a measure of the average change in the prices of goods and services purchased by most households in the UK from one year to the next. It is a type of measure of inflation in the cost of goods and services.
<br>
<br>
Depending on when your current contract with Gigaclear started, your service terms may have included a price rise clause which linked any price increase to the level of CPI +3.5% to be applied within the contractual period. We have moved away from this way of applying percentage price rises in line with the rest of the consumer telecommunications industry.
<br>
<br>
Our approach now is to inform you of any price changes in the monthly subscription charges in pounds and pence rather than as a percentage. If you are not happy with the notified price changes then you have the right to contact us and cancel your contract within 30 days of receiving the notification. If you are within your minimum term and we notify you of a price change then you will not pay any early termination charges if you choose to cancel, provided you notify us of your decision to cancel within 30 days of receiving the notification.

Why is my price not going up in line with inflation or CPI?

Your bill can be found by logging into our customer portal: Visit <a href="https://www.Gigaclear.com" target="_blank">www.Gigaclear.com</a>
<br>
<br>
Click on “My Account”
<br>
<br>
Enter your username and password
<br>
<br>
Note: Your username is your customer number followed by @Gigaclear.com. For example, C000000@gigaclear. com. If you have forgotten your customer number, you can find it on your broadband order confirmation document or your monthly bill. Alternatively, click on “Forgot your username?”, enter your email address, and we’ll send you a reminder.

Where can I find my bill online?

The next direct debit following your April bill will be for the new amount. This is likely to come in late April or May depending on your billing day.

When will I see the change in my direct debit?

We will give at least 30 days’ notice of any price change on your bill. This means that the first bill after our notification of a price change may still refer to the existing monthly amount you pay. The new monthly price will be applied to your bill from April and onwards.

You wrote to me about the price change, but nothing has changed on my bill, why?

For customers informed of a change in the price of their monthly subscription charges, the value of any discounts on your bill will not change. The list price of the services on the bill will increase, but the discount value will stay the same. Overall, this will result in a net price increase in the overall monthly subscription charge of the amount you will have been informed of by email with the duration and amount of any discount remaining unaffected by the change.

What if I have a discount off the standard list price?

We have decided not to apply the price change to the cost of Smart WiFi services.
<br>
<br>
The pricing for Home Phone will increase by £1 per month for customers who ordered before December 23, 2024. The service still offers exceptional value compared to voice services offered by other broadband companies.

Does the price increase apply to add-on services like Smart WiFi and Home Phone?

We hope that you will want to continue to be a Gigaclear customer, but if you’re not happy with these changes and you want to cancel your services, you can call us on 0370 8630 130 to process the cancellation.
<br>
<br>
You have the right to contact us and cancel your contract within 30 days of receiving the notification. If you are still within your minimum term period, you can cancel your broadband service without incurring any early termination charges provided you contact us within 30 days of receiving the notification.

I wish to cancel my broadband service – how can I give notice?

We understand that this is a tough time for many people with costs rising for many different household essentials. If you cannot meet the payments on your bill, then do contact us to discuss payment options.
<br>
<br>
If you are still paying another telecommunications provider for voice or broadband services, then please consider whether switching to Gigaclear will save you money.
<br>
<br>
If you are having real problems paying all your household bills, help and advice is available. Citizen's advice has <a href="https://www.citizensadvice.org.uk/debt-and-money/get-help-with-the-cost-of-living" target="_blank" rel="noopener noreferrer"> helpful information on their website</a>
<br>
<br>
Additionally, you can view our <a href="https://gigaclear.com/vulnerable-customer-policy" target="_blank" rel="noopener noreferrer">Vulnerable Customer Policy</a> for further support.

With costs rising I just cannot afford to pay for my broadband service anymore. What can I do?

The easiest way to ask questions about the price change or other queries about the operation of your service is to contact our Customer Operations team through <a href="https://www.gigaclear.com/chat">live chat</a>
<br>
<br>
Live chat operating hours:
<ul>
<li>8am – 8pm Monday to Friday</li>
<li>9am – 5:30pm Saturdays</li>
<li>10am – 3pm Sunday</li>
</ul>

I still have a question regarding the price change – how can I contact you?

Gigaclear Price Change from April 2025