Why is my full fibre installation delayed?
Sometimes additional work is needed before we can complete your installation. This ensures your connection is safe, reliable and built to the highest standard. While delays can be frustrating, we are working behind the scenes to get you connected as quickly as possible.
Underground works – Blockages, network alterations or third party damage may require additional engineering work.
Tree cutting – Vegetation may need to be cleared to safely install overhead cables.
Traffic management – Road closures or traffic control can lead to delays of up to three months. All major roadworks can be found on your local council's website. Alternatively, current roadwork information can be found on www.roadworks.org
Permissions and third party authorisation – Wayleaves or licence agreements may be required.
Most delays are resolved within a few weeks, but timelines can vary depending on the complexity of the work and any permissions required. We will always aim to complete the work and get you connected as soon as possible.