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Gigaclear

<h1 class="richtext_large_orange">Your Gigaclear</h1><h1 class="richtext_large_orange">Installation</h1>

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Our engineers will arrive and talk you through the process.

Prepare

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We’ll run a cable at an agreed point into your property through a small hole

Cable

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A socket or internet fibre converter is installed on the wall, & connected to the cable.

Wall Socket

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We connect your Gigaclear router and your journey can begin.

Router Set Up

It’s as simple as this

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You can do this:
<ul>
<li>When you complete your order either on our website or by calling us</li>
<li>Through the link you will receive in your confirmation email</li>
<li>Through the customer portal, which you can access via our website</li>
</ul>
Your installation can be booked to take place between 14 and 90 days from placing your order, at a time convenient to you.

Booking Your Installation

Before your installation date we will assess your property so we can agree how best to approach it.
<br>
To complete our checks, our engineers may ask to access your garden or drive. We won’t need to look inside the property at this point.

Pre-checks

<ul>
<li>Please ensure that there are 2 live plug sockets (3 if you are a Home Phone customer) within 1m of the installation point in the property. We will install two units to deliver your broadband connection, a fibre termination point and a router, both of these need power to function.  Home Phone customers will need a phone adaptor, which also requires a power source.</li>
<li>Someone over age of 18 with authority to make decisions on your behalf must be present throughout duration of installation.</li>
<li>We do not recommend cancelling your existing broadband supplier until your Gigaclear full fibre is installed and activated </li>


What do I need in preparation for installation?

<ul>
<li>We’ll call in the morning with our approximate arrival time</li>
<li>A fibre cable will be installed from the POT (Point of Termination) at your property boundary. Its route will be agreed with you before we start work</li>
<li>Then we’ll need to mount an external connection box at the point of entry.</li>
<li>We’ll then drill into your property to feed the fibre from the connection box to the internal Network Termination Point (NTE)</li>
<li>Two pieces of hardware will be installed inside your property – the NTE and a router. Both will need power, so please ensure there are two live plug sockets (extension leads are fine) within 1m of the installation point. If you’d like your router installed more than 3 meters from the NTE, an internal extender kit can be supplied and fitted for an additional charge. You’ll need to order in advance, and we’ll add the cost to your first bill. This will provide up to 25 extra meters of cabled connection</li>
<li>If you’re not around, someone aged 18 or over, who can make decisions on your behalf, must be present throughout the installation</li>
<li>Once the installation is complete the engineer will conduct a line check to ensure the service is working and will then activate the router.</li>
</ul>

On the day of installation

Most of our installations are included as part of your service. There are a very small number of customers who will require a more complex installation process. If this is the case, there may be additional costs which will be discussed and require your approval before we proceed.
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The installation process will be confirmed once your order has been processed and our engineers have assessed the installation method required. This might mean that our engineers will need to assess your property and ask for access to your garden or drive.

How much does installation cost?

Once your order is confirmed we will need to install the fibre to your property from the Point of Termination (POT) on our network. This will give you access to our full fibre network and Ultrafast Broadband speeds. The POT is at the boundary of your property and was built when we installed the infrastructure to your community. The entry point of the fibre to your property (which is where the NTE will be fitted) will be agreed with you, and is usually on the ground floor. Please note that a first floor or basement may require more time and could incur costs, which the engineer would discuss with you. Your router should be positioned to best facilitate the signal around the house. For example, placing a router in a cupboard or out of sight under the stairs will inhibit the routers ability to transmit the WiFi signal.

Where will the Network Termination Equipment (NTE) be situated?

<b>Activations Steps</b>
<ol>
<li>Locate the Gigaclear powered by Linksys ‘WIFI Name’ and ‘Password’ found on the sticker at the base on the router.</li>
<li>On your device, go to the WiFi settings and select the router ‘Name’</li>
<li>Enter the ‘Password’</li>
</ol>
<br>
<b>Once your mobile/tablet device tells you that you’re connected, open a browser and:</b>
<ol>
<li>Go to Gigaclear.com</li>
<li>You will be taken to the ‘Gigaclear Activation Portal’</li>
<li>Enter your Customer Number - This is the number beginning with ‘C’ which you received with your Order Confirmation.</li>
<li>Enter the serial Number of the Gigaclear powered by Linksys router.</li>
<li>Confirm your address is correct by ticking the ‘Acceptance’ box</li>
</ol>
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Once you’ve followed the above steps, you should now be up and running and ready to enjoy your Gigaclear broadband service. 
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Following activation you will receive your first bill within 14 days.

Activating your Gigaclear connection

FAQs

<p style="text-align:center;">Have a question about the installation process?</p><p>&nbsp;</p><p style="text-align:center;">&nbsp;</p><p style="text-align:center;"><strong>Email support@gigaclear.com or call 01865 591 131</strong></p>

Your Gigaclear

Installation