The Gigaclear installation process

For most customers, our installation process is carried out in two stages: Pre-installation work, and your installation day itself. Watch our video to find out more.

Your installation, step-by-step

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Pre-installation work

Before your installation date our full fibre engineers will visit your property to complete external works and ensure our full fibre network is ready to install. We will leave a coil of fibre cable at your external property wall, ready for your installation day. You don’t need to be at home for this work to be completed.

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Installation Day

Our engineers will complete the internal installation by securing a wall box externally and a wall mounted box internally. We will activate your Gigaclear service and confirm the speed. Your full fibre journey can then begin! Note: You, or someone over the age of 18 will need to be home on your installation day.

Important information 
Your full fibre broadband service should be activated on the day of installation. However, on rare occasions, we may be unable to activate your connection if an issue arises during installation. Therefore, we recommend that you do not terminate the service from your existing broadband provider until your Gigaclear installation is complete and we activate your service.


 

If you have switched to Gigaclear using One Touch Switch, we will contact your current provider for you when your new service has been activated to let them know it is time to complete the switch. 
 

FAQs

Booking your installation
Pre-installation work
What do I need to know in preparation for my installation day?
What are the different types of installation?
What happens on my installation day?
Installations that fall outside of our standard service
Have a question about the installation process? Call our customer service team on 01865 591 131