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Gigaclear
Setting up your Linksys app and devices
Step 1
Download the Linkys app
Download the App
Download the Linksys app at App stores on your phone (Play on Android - requires Android 9.0 and later, App Store on Apple - requires iOS 14.1 or later)
Turn on Bluetooth
Ensure it is switched on in your mobile device.

Download on Google Play

Download on App Store

Step 2
Set up your router

If Gigaclear broadband is being connected to your property for the first time, an engineer will complete the set-up for you.

If your property already has a Gigaclear connection, you’ll need to follow the instructions in this video to set up your router.

If you prefer to not use a video, go to our written guide before coming back here to finish app set-up.

Step 3
Connect your new WiFi
Make sure the LED light on top of the Linksys router is solid blue - this means your router is ready to be connected.
Connect your mobile phone to your new WiFi
Connect to the WiFi using the WiFi password written on a label on the base of the router.
Open the app
On opening the app and tap 'Manage your WiFi' or 'Log In'. You may be prompted to turn on any permissions (e.g. Allow Network access or Bluetooth) to enable the setup process, please enable them.
Step 4
Set a password

  1. Select the option to sign in with the “Router Password” However, do not enter the router password.

  2. Select the option to “Reset Password”.

Step 5
Create new password
Enter recovery key
You can find the 5–digit recovery key on the label on the base of the router, under the 'Password'.
Set a new password
Once the recovery key is inputted the app will ask you to create a new password. Follow the Linksys password parameters and create a new password. This will not change the Wi-Fi password)
You're all set!

Once your new password has been set, the app will take a few moments to get the ‘router settings’. Once this process is complete, the app will display the home screen and you can view your network.

Emergency Video Relay

This service will enable deaf British Sign Language (BSL) users to contact the emergency services through a British Sign Language interpreter.

How do I access the service?

You can make a call through the 999 BSL app (iOS and Android devices) or website (https://999bsl.co.uk/) to make a call to 999. Your call will go to a British Sign Language (BSL) interpreter first, who will appear on the screen. The BSL interpreter will then call the 999 operator through landline and will relay the conversation. More information can be found here: https://999bsl.co.uk/

Get more from your WiFi
Discover advanced features
Set up Smart WiFi
Troubleshooting and Maintenance for your Linksys