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Gigaclear
Troubleshooting and Maintenance

Fix connection issues, optimise your WiFi coverage, and learn how to make the most out of you WiFi.

Reboot your wall-mounted box

If you're experiencing connection issues, a managed reboot can often help restore your service.

This step-by-step video guide walks you through the full reboot process, which takes around 25 minutes to complete.

Important: These instructions are only for customers with a DKT or Genexis wall-mounted box. If you have an Adtran model, please contact our customer service team before proceeding.

Call us if you have a different wall mounted box
Optimise your WiFi performance
You'll need the Linksy app downloaded for optimisation.
Fix slow WiFi or internet speed
If your internet feels slow, videos keep buffering, or the WiFi drops in certain areas of your home, don’t worry, because most Linksys mesh network issues can be fixed with a few simple troubleshooting steps.
Relocate or add additional Smart WiFi nodes
Use the app to set up your nodes in the best location for the best WiFi coverage in your home.
WiFi and account maintenance
Run a speed test
Performing a Speed Check is a good way to see if you are receiving the speed you bought with us.
Check your signal strength
You can check the signal strength of your WiFi node(s).
Change your WiFi name or password
Securing your WiFi is crucial, and the Linksys app simplifies changing your settings for added convenience.
Adjust Parental controls and Guest access