Fix connection issues, optimise your WiFi coverage, and learn how to make the most out of you eero.
On the front of the eero, there is a LED status light. When everything is running correctly, the eero's light will be solid white. If your LED is in a different state, including a different color or is blinking/flashing, this guide can help you determine the issue.
Thick internal walls, dense building materials, furniture, plumbing, water, and other electronics may interfere with your WiFi coverage and performance. Whenever possible, aim for a direct line of sight between eero devices. Larger, multi-storey or unusually shaped homes may need an eero on each floor or extra devices for full coverage.
You may need to experiment with the location of your eero devices to ensure optimal performance or add another eero if you notice dead spots in your home.
You can use the app to check the signal strength of the additional nodes.
Try moving the eeros around until you have at least 3 green bars showing in the WiFi symbol, whilst eliminating any WiFi dead spots.
Do place them at a distance where their coverage overlaps to form a strong WiFi 'bubble'
Don't place eeros too far apart. The WiFi signal between them won't be strong enough
Don't place them too close together. You risk the WiFi signal not reaching the further parts of your property.
From the Home tab, tap on 'Internet' at the top. Tap 'Run speed test' at the bottom. Once the speed test is complete, your results will be displayed.
From the Settings tab, select 'Software version'. If a software version is available, tap 'Install now'. Tap 'Yes, update now' to update your system You can also select a preferred update time for future automatic software updates to be installed by selecting Preferred update time at the top.
Step 1 From the Settings tab, select Wifi password. Step 2 Tap Edit password at the bottom to change your password. Step 3 Enter in your new password, and tap Save.
Available through an eero Secure subscription only
From the Activity tab, tap 'Downloaded Data' to view the overall wifi data usage. Tap 'Show live usage' to view current wifi data usage.
From the Activity tab, tap on the 'Downloaded Data' or 'Uploaded Data' block. Navigate between Day, Week, and Month tabs, and the Profiles and Devices tabs Select a profile or device to view more details.
View more advanced wireless details like channel busyness, noise floor, and the channels and bandwidth being used by the eero devices on your network. From the Home tab, tap on one of your eero devices to go to the eero details page. Tap on 'Wifi Radio Analytics' to view Wifi Radio Analytics. Toggle through the Wifi Radio Analytics tabs to explore the data.
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