One Touch Switch
Residential broadband customers can now take advantage of One Touch Switch, a new industry-wide process that's designed to make switching broadband and home phone providers easier. For a seamless switch, we'll contact your current provider so you don't have to.
How does One Touch Switch work?
To switch, order online or call us
Be sure to have your current contract details to hand when you place your order. If you want to switch a phone service, you’ll need to call us.
We’ll contact your current provider
We’ll match details with your current provider and they'll send you switching information for you to review.
Seamless switching
Once you consent to the switch, we'll arrange for your new contract with us to start on the same day your current one ends.
One Touch Switch is a new process introduced by Ofcom, the regulator for the UK communications industry. Its aim is to streamline switching between broadband providers, making it easier for the customer.
With One Touch Switch, your new provider manages the entire switching process on your behalf, with the cooperation of your current provider.
The process only applies where both the new and existing connection are at the same property, and so it can't be used by home movers.
Whether you prefer to order online or call us to make your switch, you’ll need to have details of your current supplier and services to hand so we can make sure we’re switching the right services. We’ll guide you through every step, including the switching information you’ll receive from your current provider. For full details on the switching process please see our FAQs at the bottom of this page.
The benefits to you
No need to contact both providers
We’ll contact your current provider for you
No pressure to stay with your current provider
They'll get in touch to confirm the switching details
Simplified switching, as it should be
A better, hassle-free way to get the best broadband for you
Using the One Touch Switch process we can contact your current provider to arrange for your home phone service to be switched over to Gigaclear. You'll need to call our sales team if you want to switch a phone service.
You can also keep your existing telephone number. With One Touch Switch, we need to provide you with a temporary number to use whilst your existing number gets transferred to our network. This is usually completed within two weeks of your home phone service being activated.
If you prefer not to use a temporary phone number you can still switch to Gigaclear without using One Touch Switch - you'll need to contact your current provider to end your contract with them.
One Touch Switch also aims to manage your order efficiently and smoothly with minimal down time. However, in the event things don’t quite go to plan, we'll compensate you automatically for any One Touch Switch-related failures.