Network Installation FAQs

Once the network build has been completed in the area we will reach out to the residents to advise that the connection POT (point of termination - box outside your property) is ready for an order an be placed. The time frame for connection can be dependent on a number of factors including, third party Network Access Agreements, liaising with the Council to seek the appropriate permits etc.

If you have recently moved into an area and want to check your availability for our service, use our postcode checker found at the top of the page. It will show if your property is included in the network and whether your connection is ready to be activated. If not, you can register your interest to be kept updated on the progress in your community.

All major roadworks can be found on your local council's website. Alternatively, current roadwork information can be found on www.roadworks.org. If your question is not answered by either of these, please contact our customer operations team and they will assist you where possible.

It will usually take between six and nine months to roll out a typical ultrafast full fibre broadband network installation to a rural community of 200 to 400 properties. This period starts from design validation and ends with build completion.

Please note that this timeframe will be dependent on any specific community-related issues that arise.

It may be possible to have properties added to the network and we will consider each opportunity under its own circumstances. Requests are coordinated by our Regional Team. It can advise on all of the practicalities, timings and whether any financial contribution may be required. To discuss your situation with us, please contact us at support@gigaclear.com.

There are multiple factors that could impact the potential or proposed timeline for a network installation. Bringing ultrafast full fibre broadband to a rural community is a major construction project and requires the participation and support of numerous stakeholders including contractors, highways authorities and landowners. The right working conditions are also dependent on the weather.

So while we can’t always predict every issue that may arise, please be assured we will do our best to let you know about potential delays as early as we can.

Due to the complex nature of the network installation, we are not able to provide specific dates for individual connection points. But we will always aim to keep you updated throughout the entire network installation process.