Home Phone Support

Having trouble with your Home Phone connection? Here are two things you can do to try to fix it:

This short video shows you how to safely restart your Home Phone adapter and wall-mounted box. The process only takes a few minutes and could get your service back up and running.

This quick video shows you how to perform a pinhole reset on your home phone adapter.

It’s a simple process that takes just a few minutes and can help resolve common issues. All you need is a pin or paperclip.

Your community's new full fibre network is being delivered with the help of the government's Gigabit Broadband Voucher Programme (part of Project Gigabit). Your property is eligible for a voucher, which helps us fund the expansion of our full fibre broadband network to rural communities.

If you would like to help fund the rollout of gigabit broadband in your community, please give us your consent to claim the voucher from the government. We will submit an application to Building Digital UK (BDUK) on your behalf. You will receive an email from BDUK to confirm your participation in the scheme (and, if you are a business, confirm your eligibility as an SME).

Provided you consent to be part of the scheme and respond to the emails you receive from BDUK, we will waive any broadband activation fee of £30.

To find out more about the government's Gigabit Broadband Voucher scheme, visit gigabitvoucher.culture.gov.uk or email us at vouchers@gigaclear.com

Your data will be shared with BDUK to administer your Gigabit Broadband Voucher submission. You have the right to object to us processing your data at any time. For more information about your rights, read Gigaclear's Privacy Policy and BDUK's Privacy Notice.

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