Repairs and replacements

How much do repairs and replacements cost?

As the customer, you are responsible for the part of the network than runs from the boundary of your property, across your private land and into your premises - up to and including the router we provide. This router remains the property of Gigaclear, as shown within our Terms and Conditions. If a Gigaclear component - for example the router - is found to be faulty, we will sort this out for you free of charge including no call-out charge. 

But for all other cases of damage, including damage to the cables, the router and any other components installed at your home, there is a cost for the repair as shown on the table below. It is based on the current tariffs for labour and materials used.

Please call our Customer Care Team on 01865 591131 to discuss your repair so we can advise you on any possible charges involved. If the cost of repair exceeds a call-out charge, a quote for the repair work and materials will be provided to you to approve before any work starts.

If faults reported by you and then investigated on-site by a technician are found to be not with Gigaclear equipment but with your own setup or equipment, then a call-out charge will be invoiced to you.

The customer (or an authorised signatory over 18 years old) must be present at the time of the repair appointment, otherwise the technician may have to come back and this would incur an additional call-out charge.