Gigaclear Home Phone is a Voice over Internet Protocol (VoIP) phone service, which uses your broadband connection to make phone calls rather than the traditional copper-based phone system. Gigaclear Home Phone allows you to eliminate traditional line rental costs whilst benefiting from clear audio quality in your phone calls.

No, if you don't have an existing number Gigaclear will provide you with one. Once you have gone through the ordering process, a new number will be generated, and you will be notified of it on completion of your order.

No, to use Gigaclear's phone service you must purchase an inclusive call package.

Yes, you can. Please let us know the phone number you wish to keep and your current provider when placing your order and we'll sort the rest. The process to transfer your existing number takes up to 10 working days from the phone installation. We'll keep you updated by email with the date the transfer will happen, and once it has completed.

Important information:

Do not cancel your old phone service until your Home Phone service is active and your number has been successfully transferred to Gigaclear Home Phone, or your number may be permanently lost as a result. We will email you when the process of transferring your number is complete, after which you can cancel your old service.

The number transfer process will only begin when your new Home Phone equipment has been installed. Home Phone users are allocated a temporary number that can be used while your own phone number is being transferred to us. Until your existing phone number has transferred across to our network, you can continue to use your existing phone number and/or the new temporary number we provide to you. Any calls made through either provider may incur a charge.

Once your number has been transferred to Gigaclear, you will then need to cancel your old phone service.

Until your existing phone number has transferred across to our network, you can continue to use your existing phone number and/or the new temporary number we provide to you. Any calls made through either provider may incur a charge.

The Gigaclear Home Phone tariffs operate on a one month rolling contract with one month’s notice, and you must have an active Gigaclear Broadband service to retain Gigaclear Home Phone service.

Inclusive UK landline calls are to 01, 02, 03 and Isle of Man numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK mobile calls are to 07 numbers (070 Personal Numbering, 076 Paging and Isle of Man Mobile numbers do not constitute UK Mobile). For full details see our Home Phone Charges Guide.

As Gigaclear’s Home Phone service is provided over our fibre broadband network, it will not work if there is a power or network outage affecting your home. You will need to use an alternative phone, e.g. mobile phone, for contacting the emergency services in these circumstances.

Telehealth devices and residential alarm services such as Redcare/ADT which rely on a traditional copper-wire landline are not supported by Gigaclear. If these services are active on your existing phone line and you wish to continue using these services, then you will also need to retain a traditional copper-wire landline service.

The Gigaclear Home Phone service is subject to the Gigaclear Residential Customer Terms and Conditions