We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.
We are unable to swap the modem or Genexis router out directly because of its optic-decoding function. The Lynksys Velop unit you will recieve as part of your installation can be changed for a 3rd party router of your choice, however we are unable to assist with the set up of this.
You can give us a ring on 01865 591131 or send a message to firstname.lastname@example.org for more guidance.