FAQs

To connect a wireless device such as a smartphone or tablet to the Wi-Fi, first ensure it is within range of the router you are using. Open up the Wi-Fi list on your device and select the SSID or network name that matches the one on our router. You then just need to enter the password and in future it should connect automatically. 

Just give us a ring on 01865 591131 or send us a message to support@gigaclear.com if any of this is unclear and you need more help.

Wireless service can be troublesome no matter which ISP you use. Now that you have a fibre-optic connection into the home it makes sense to make sure you maximise the quality of the network within your home. 

There are a number of ways to do this and all manner of combinations of different equipment to ensure seamless connectivity. We now have new smart Wi-Fi packages that provide a mesh Wi-Fi solution that can be a great option to improve Wi-Fi quality, for more information you can view them by clicking here

We are happy to offer you advice and have prepared a guide for you to read that should help. You can download and view it by clicking here. 

Just send us a message to support@gigaclear.com or give us a ring on 01865 591131 if you need to discuss it any further.

For Instruction on how to perform this on a Velop please click here. 

We will be happy to talk you through all of this if that would help. Just give us a ring on 01865 591131 or send us a message to support@gigaclear.com.

To get the best speed over Wi-Fi, please read our Home Networking Guide

Wi-Fi currently cannot compete, in terms of both speed and reliability, with a hard-wired Ethernet cable connection. Speed tests run wirelessly will only show what that device is capable of, not what speed your broadband can ultimately provide. 

For example, if you can browse the web easily on the device then a wireless speed test can hopefully be disregarded. As a guide, 15mb/s is enough for a 4K TV stream and that is ample for any mobile device needs. 

There are some helpful tips that can be found here  https://www.linksys.com/gb/support-article?articleNum=135838

Just send us a message to support@gigaclear.com or give us a ring on 01865 591131 if you need to discuss it any further.

To get the best speed over Wi-Fi, please read our Home Networking Guide

The distance over which you can connect devices wirelessly varies dramatically based upon different elements, such as the materials your home is made of and interference from other networks or devices. 

When the router is installed, keep the space between the router, and the areas you intend to connect from, free from large objects including fish tanks, refrigerators and mirrors. Also place the router high up rather than on the floor and not next to thick walls or metal.

You may also be able to improve things using extra kit such as Wireless Access Points or Meshing Nodes or through alternative methods of connection. We now offer new Smart Wi-Fi packages that include mesh Wi-Fi, more information can be found here(Insert link). We are happy to offer you advice and have prepared a guide for you to read that should help. You can download and view it by clicking here. 

Just send a message to support@gigaclear.com or give us a ring on 01865 591131 if you need to discuss it any further.

To get the best speed over Wi-Fi, please read our Home Networking Guide

Wireless connectivity can be prone to interruption from various sources, including other access points and electrical devices around your home.

Correctly setting the Wi-Fi channel will mean that interference from other electrical items will be reduced. You can also add extra kit such as Wireless Access Points or Meshing Nodes to build the strength of your network in all corners of the home.

We now have new smart Wi-Fi packages that provide a mesh Wi-Fi solution that can be a great option to improve Wi-Fi quality, for more information you can view them here(add link) We are happy to offer you advice and have prepared a guide for you to read that should help. You can download and view it by clicking here.

Just send us a message to support@gigaclear.com or give us a ring on 01865 591131 if you need to discuss it any further.

Wi-Fi and broadband are often discussed as if they are the same thing. However, they should really be considered separately. Through our ultrafast full fibre network, you will be getting the fastest type of connection available to you, the limits of fibre-optic are nowhere near fully explored. Broadband requires a physical connection with a cable, while Wi-FI gives the ability to connect multiple devices instantly and freely.

Wi-Fi devices will share bandwidth, while a broadband cable gives you a more stable connection.

It's worth considering how you're going to make use of this around the home: could you cable the bigger devices? What will manage total Wi-Fi coverage? For more guidance please contact us at support@gigaclear.com, 01865 591131

Your initial/default WPA2 wireless password is printed on the label on the router. You may change this password, and instructions can be found here https://www.linksys.com/us/support-article?articleNum=217429. 

For Customers using our genexis router, we are able to reset this for you.

Just send us a message to support@gigaclear.com or give us a ring on 01865 591131 to discuss it further.