We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.
Account and Billing
Can you explain what is shown on my bill?
How do I update my Direct Debit details?
I have not received my invoice, where is it?
My Direct Debit has failed, how can I pay my bill?
My invoice is incorrect, how do I let you know?
What is the activation fee shown on my invoice?
The activation fee will have been detailed in your order confirmation. It is separate from any installation costs you may have paid. This is the standard fee for activating all new customers on our ultrafast full fibre broadband network.
When will I receive my first invoice?
You will receive your first invoice the day after your service goes live.
When will my payments be taken?
We will collect your first monthly payment via Direct Debit 10 days after the invoice date. All future payments will be collected on the same day as your first payment and your ongoing broadband service will be billed a month in advance.